Terms and Conditions

TERMS OF USE AND GENERAL CONDITIONS
In this document you will be informed about the general conditions applicable to the use and contracting of services through the Token.com (“Platform”), offered by TOKEN.COM SERVIÇOS DIGITAL LTDA., limited liability company headquartered in the city of São Paulo, State of São Paulo, at Avenida Paulista, nº 2.202, conj. 61 A 1, Bela Vista, CEP 01310-932, registered with the CNPJ under No. 45.533.362/0001-50 “Token.com”.

The Token.com Platform is intended for all persons: (a) over 18 years of age. In the event that you, as a parent or legal guardian, become aware that your non-emancipated child or guardian under the age of 18 (eighteen) has access to the Platform and its resources, you must contact us at the email address dpo.br@token.com and request the deletion of your registration data.

By registering on our Platform, you (“User”) agree to these Terms of Use and General Conditions (“Terms of Use”), which establish the contractual relationship between you and Token.com, prepared in accordance with applicable law, mainly with Law No. 13,709/2018 (“LGPD” - “Lei Geral de Proteção de Dados”). If you do not agree with the terms of our Terms of Use, please do not continue your registration and do not use our Platform or any other services available on our Platform.

In addition to reading these Terms of Use, it is necessary that you read the Privacy Policy, available at [https://www.token.com/en/privacy-policy], and, if you have any questions, contact us at dpo.br@token.com.

From time to time, Token.com may make changes to our Terms of Use, either to add new features to our Platform or to implement changes as a result of legislative changes. In any case, you will be notified in advance and will have the opportunity to assess whether you wish to continue (or not) to use the services made available through our Platform if such changes are relevant. If you do not wish to continue using our services, you must terminate your account.

1. USE OF THE PLATFORM
1.1.
To have access to the resources made available through the Platform, the User must register directly on the Platform or perform integration through one of the platforms or social networks of third parties. The User is solely responsible for the correct filling of the requested data, as well as for keeping the registration information updated, under penalty of not being able to operate his account and use the Platform.
1.2. To access the Platform, the User must register his/her email address and password or perform the integration through one of the social networks or third-party platforms available at the time of registration. 
1.2.1. The password owned by the User is individual, confidential and non-transferable and must not be shared with third parties, being exclusively the User's responsibility for the use, custody, maintenance and secrecy of the login data and password used.
1.2.2. It will be up to the User to change their login details and access password in cases where they become aware of unauthorized use or any breach of security.
1.2.3. Token.com about the unauthorized use and/or any breach of security regarding their login data and/or password withinto 48 (forty-eight) hours working of the verification of what happened to that Token.com can take action in this regard.
1.3. The User understands and agrees that the data provided may be shared, in a non-anonymized way, with partners, service providers contracted by Token.com and with the partner financial institution, responsible for making payments through the Platform, as applicable. Personal data are as follows: (i) Full Name; (ii) Date of Birth; (iii) CPF number; (iv) Email Address; (vi) Nationality, (vii) User Photo and in some cases (viii) Income Tax Return. Token.com and any of its partners may, at their sole discretion, request additional documents in order to prevent fraud, as well as assess the economic-financial capacity and origin of financial resources of certain Users of the Platform
To access the Platform, the User must register his/her email address and password or perform the integration through one of the social networks or third-party platforms available at the time of registration. The password owned by the User is individual, confidential and non-transferable and must not be shared with third parties, being exclusively the User's responsibility for the use, custody, maintenance and secrecy of the login data and password used.It will be up to the User to change their login details and access password in cases where they become aware of unauthorized use or any breach of security.Token.com about the unauthorized use and/or any breach of security regarding their login data and/or password withinto 48 (forty-eight) hours working of the verification of what happened to that Token.com can take action in this regard.
1.4. The User understands and agrees that the data provided may be sent in a non-anonymized form to servers located outside the national territory for the purposes of processing, storage and treatment.
1.4.1. Any interested party may confirm the existence or not of data processing by sending an email to the email address dpo.br@token.com.
1.4.2. Once the existence of data processing has been confirmed, if the User or another interested party, in accordance with the applicable legislation, wants to permanently delete data or carry out data portability, it is necessary to contact Token.com through the e-mail address. mail dpo.br@token.com.Token.com may use, at its sole discretion, the data entered on the Platform, provided that the information does not allow the User to be identified directly or indirectly.

2. REGISTRATION
2.1.
To register on the Platform, the User must have reached the minimum age of 18 (eighteen) years or be emancipated in accordance with the law, provide the information requested by the Platform and register a password or register through integration with platforms or social networks. from third parties (requires availability when registering).
2.2. Token.com, at any time, may ask the User for documents proving that he/she is of the age declared at the time of registration. Token.com reserves the right to suspend and/or cancel the User's account if such documents are not sent within the stipulated period.
2.2.1. It is the User's responsibility to correctly fill in the personal data, as well as to keep their registration information updated, under penalty of not being able to use the Platform, in whole or in part, or even suspension or deletion of the User's account on the Platform. Token.com is not responsible for errors or mistakes in filling out the User's registration.
2.3. Each individual may have only one account registered on the Platform. If Token.com identifies that an individual is responsible for more than one registration/user, it will keep only one of the users active, canceling the other(s).
2.4. At the end of the registration, the User expressly declares the veracity of all the information provided, and may be held civilly and criminally liable for fraudulent misrepresentation, pursuant to applicable legislation and art. 299 of Law 2,848/40.
2.5. Token.com may also deny the User's registration, suspend or cancel, at any time, their login, if any information presented is irregular, insufficient or false, or even if any indication of fraud or irregularity is identified in the information. registrations or in the use of the Platform by the User.
2.6. The User understands and agrees that Token.com, at any time and at its sole discretion, may expand or reduce the number of products offered through the Platform.
2.7. The User is also aware that Acesso Digital Tecnologia da Informação SA, a joint stock company headquartered at Praça General Gentil Falcão, n.º 108, 10º andar, Bairro Cidade Monções, CEP: 04571-150, São Paulo/SP, registered 05.563.165/0001-95, the company responsible for verifying User data at the time of registration on the Platform, will receive and store your personal and biometric data to promote greater security in the use of your identity and prevent misuse of your data. If you would like more information, visit: https://unico.io/privacidade-e-gestao-de-dados/.

3. SERVICES OFFERED BY THE PLATFORM
3.1.
Token.com, through its Platform, allows the User to access an easy and secure way to acquire tokens made available on the Platform. After registering on the Platform, the User will be able to transfer financial resources via PIX or available electronic transfer (TED) to Token.com, being able to acquire cryptocurrencies and, consequently, the tokens issued by the Protocols. The User can check on the website https://token.com the functioning of the Protocols whose tokens are made available.
3.2. Token.com helps Users to participate in the universe of Decentralized Finance (Decentralized Finance or DeFi) by providing cryptocurrencies (stablecoins) that will provide the necessary backing for the acquisition of tokens issued by the Protocols chosen by the Users on the Platform, which may be acquired by the Users directly through the Platform. Token.com will make available all proofs regarding the acquisition of cryptocurrencies and the respective tokens of the User's Choice Protocol on the Platform.
3.3. The storage and custody of crypto-assets and the ownership of the tokens of a Protocol are done in a secure way, and the keys are kept by Token.com itself.
3.4. All purchase and sale orders of cryptocurrencies and tokens are carried out by Users directly on the Platform and must comply with the terms and conditions stipulated therein, and Users must pay attention to the conditions regarding fees, commissions and operational limits (if applicable), as made available on the Platform from time to time. The User is aware that the conversion rate contracted by the User at the time of purchase or sale of tokens (BRL-Cryptoactive) varies from time to time, being certain that the effective rate of the transaction will be that of the moment in which the Token systems. with identifying the receipt of such amounts. Any fluctuations in the price of the tokens will not be the responsibility of Token.com.
3.5. Each of the operations carried out by the Platform consists of a facilitated way for the User to acquire tokens issued within the scope of the Protocols and allows the User to acquire assets that Token.com understands to be difficult to access with the experience offered. Token.com is not part of the functioning and/or structuring of the Protocol, but rather provides an easy, agile and frictionless experience for Users to achieve their goals, which is the acquisition of digital assets, the tokens issued by the Protocols.
3.6. By using the services offered by Token.com and acquiring the crypto assets and, subsequently, the tokens of the Protocols chosen by them, the User declares that he is aware that Token.com and the Platform do not have any interference or interference with the rules and other terms and conditions of the specific Protocols, especially with regard to the governance of the Protocols made available on the Platform.sections FAQ, being the User's sole responsibility to know each of the Protocols that he wants to participate through the acquisition of tokens.
3.7. The User acknowledges that the nature of the Protocols is the decentralization of decisions in the hands of the token (in especially the so-called governance tokens, when applicable in a given protocol), so that the dynamics and operating rules are decided by the token from time to time. This open and decentralized decision dynamics can lead to changes in the functioning and in a series of different conditions from the information that the User was based on when he decided to participate in a certain Protocol through the acquisition of its tokens. Token.com is not responsible for such decisions, which are not under its control or interference, committing, as far as is reasonable, to publish its institutional position on changes that it deems to be substantial in the governance of certain Protocols whose tokens are offered to Platform Users. Such positions will have a merely informative character, and should not change the responsibility for the conduct or the decision that is entirely the User's for the choice in relation to participation in one or more Protocols through the Platform.
3.8. The User further declares and acknowledges that there are risks associated with acquiring tokens from certain Protocols, precisely as a result of future changes that are not under your control, control of Token.com or any of the Partners. The Protocols, by their decentralized, autonomous, programming language-based, self-executing nature, and governance decisions that can be changed, as highlighted in this Chapter, present risks that are not under the control or effort of a specific or determined group of individuals. (changeable according to the share held by such tokens at the time of a given resolution of the Protocol), which controls them. You acknowledge and accept the risks related to the Protocols and any changes to the governance of such Protocols and any of their rules.Finance Decentralized (DeFi) from the sale of tokens issued within the scope of such Protocols, and should not be understood, in any way, as any form of recommendation for the acquisition of assets, investments, or any other similar form, since the risks inherent and associated with the acquisition and maintenance of assets of this nature are and/or must be fully known to the User.
3.9. When depositing the amounts in the Token.com account, the User is aware and in agreement that, as the amounts deposited will be converted into tokens (that is, into cryptocurrencies), they will be subject to the variation of the price of said tokens, with the risk of loss of amounts deposited by the User. In this case, the risks will be borne exclusively by the User, since Token.com only provides the User with access to decentralized cryptocurrency protocols.
3.10. For the intermediation service with decentralized protocols and the conversion of User deposits into tokens, Token.com will be entitled to a variable remuneration of the amounts deposited by each User. The remuneration will be charged in the form of a spread between the market value of the tokens and the amount charged by Token.com at the time of acquisition of the tokens by the Users.
3.11. Token.com undertakes to repurchase the balance of Anchor tokens from users, upon request by the Application, at any time, at the price published by Anchor, observing the Maximum Repurchase Amount. The Maximum Repurchase Amount of your balance will be calculated as follows: 
(a) In the case of a one-time purchase Vmax= [v*(1+i)^t]*(TCV/TCC)
Vmax= Maximum repurchase Amount in Reais
v= Purchased value in Reaist= elapsed time, measured in years, from the moment of purchase by the user
i= 12% per annumTCC= Conversion rate at the time of purchase by the user
TCV= Conversion rate at the time of sale by the user

(b) In the case of multiple purchases
Vmax= [v1*(1+i)^t1]*(TCV/TCC1) + [v2*(1+i)^t2]*(TCV/TCC2) + … + [vn*(1+i)^tn]*(TCV/TCCn)  
Vmax= Maximum repurchase Amount in Reais
v1= Purchased value in reais at the moment 1
v2= Amount purchased in reais at the moment 2
vn= Amount purchased in reais at the moment n
t1= elapsed time, measured in years, from the moment of purchase 1 by the user
t2= elapsed time, measured in years, from the moment of purchase 2 by the user
tn= elapsed time, measured in years, from time of purchase n by the user
i= 12% per annumTCC1 = Conversion rate at time of purchase 1 by the user
TCC2 = Conversion rate at time of purchase 2 by the user
TCCn = Conversion rate at time of purchase n by the user
TCV= Conversion rate at the time of sale by the user

3.12. The repurchase may be total or partial, at the user's discretion. In the case of partial repurchase, the amount received by the user will be pro-rata, respecting the Maximum Repurchase Amount.
3.13. In the case of partial repurchase, the Maximum Repurchase Amount of the remaining balance will be calculated as follows:
Vmax= [s*(1+i)^t]*(TCV/TCC)
Vmax= Maximum repurchase Amount in Reais
s= Balance Remaining in Reais
t= time elapsed, measured in years, from the moment of partial repurchase by token.com
i= 12% per annum
TCC= Conversion rate at the time of partial repurchase by token.com
TCV= Conversion rate at the time of sale by user


4. LIMITATIONS AND SERVICE MODIFICATIONS
4.1.
Token.com will use its best efforts to keep the Platform operational. However, certain technical difficulties, maintenance, updates or tests necessary to maintain proper functioning, implement new features or adapt to relevant changes in legislation may, from time to time, result in temporary interruptions to the Platform. 
4.2. Token.com reserves the right, at any time, to modify the functionality of the Platform, discontinue the partnership established with the banking institution for the execution of payments within the scope of the Platform, discontinue the provision of services or any existing function or resources, as well as adding new functions or features to existing services, in which case the new functionality will necessarily and automatically be subject to the rules of these Terms of Use.
4.3. Token.com cannot guarantee and, therefore, is not responsible, for the total absence of errors or bugs in the particular devices used to access or interact with the Platform, during or after access to the Platform.

5. COMMUNICATION BETWEEN USER AND TOKEN.COM.
5.1.
Token.com undertakes to provide service to the User, through the e-mail address meajuda@token.com to clarify any doubts about the operation of the Platform, as well as to open calls for the provision of technical support. Token.com will analyze the request made by the User and will give an initial response with an estimated time for solving the problem within 48 (forty-eight) business hours.
5.2. Token.com may contact the User by sending emails to the registered email address, phone calls to the registered number and/or sending notifications through the Platform itself.
5.3. It is the User's responsibility to keep their registration data updated, under penalty of not being able to be contacted by Token.com, in addition to the penalties provided for in these Terms of Use.
5.4. Token.com disclaims responsibility for problems with the email address. provided by the User that make it impossible for the User to communicate with Token.com or to receive notices of any kind.

6. RULES OF CONDUCT
6.1.
The User is aware that he may eventually use the Platform to publish and/or send messages or disseminate content, and/or carry out interactions with Token.com or with other users. In such cases, you are aware that such content or interactions may not:
6.1.1. be defamatory, discriminatory, obscene, offensive, threatening, abusive, vexatious, harmful, contain expressions of hatred against people or groups, insults or religious or racial threats, or even , which encourages moral or property damage;
6.1.2. contain copyrights of third parties or that, for any reason, violate the rights of third parties;
6.1.3. are defamatory, slanderous or contrary to honor, personal and family privacy or the image of persons (including legal entities, entities and organizations and similar);
6.1.4. incite violence, criminality or any other type of offense; and
6.1.5. are contrary to the law, good customs and public order.
6.2. In addition, the following actions are expressly prohibited:
6.2.1. Providing your login to access the Platform, as applicable, and/or allowing minors to access the Platform without the authorization of their parents and/or guardians;
6.2.2. Sell, copy, sell, make available, lend, share or in any way make available to third parties, even within your family group, access to content, products and services made available by Token.com;
6.2.3. Use the Platform to post or transmit a virus, worm, Trojan horse, easter egg, time bomb, spyware or other malicious computer code, file or program that is harmful or invasive or intended to damage, take control of the operation or monitor the use of any hardware, software or equipment, whether from Token.com, its business partners or third parties, whether or not users of the Platform;
6.2.4. Use the Platform to violate any legal rights of partners and/or third parties, obtain or collect any information, whether personally identifiable or not, whether from users (or not), partners or service providers of Token.com;
6.2.5. Modify, adapt, convert or reverse engineer, decompile, disassemble or modify any part of the Platform's source code, whether on its front-end or on its back-end; and
6.2.6. Use the Platform to carry out any activity related to advertising or encouraging the consumption of services or products of any segment without the express and written authorization of Token.com.
6.3. State the existence of any affiliation with Token.com or the Platform or otherwise express opinions or certify the endorsement or encouragement of Token.com or the Platform with respect to any practices, products or services.Token.com may, at its sole discretion, in case of suspected fraud in the use of the Platform, interrupt and/or exclude access to the responsible User, temporarily or permanently, or even limit the use of certain features.
6.4. Failure to comply with or fail to comply with any provisions included in these Terms of Use may result in the interruption of services and the immediate blocking of those who cause or benefit, directly or indirectly, without prejudice to the penalties applicable in the form of the current legislation and those established in theTerms of Use.

7. SYSTEM OR DATABASE VIOLATION
7.1.
The User may not use any device, software, or other resource that may interfere, directly or indirectly, with the regular functioning of the Platform, its databases and servers.
7.2. If any type of fraud, artifice or other form of fraud is detected in the use of the Platform, Token.com may cancel the access of the User responsible or in any way involved.
7.3. Any invasion, attempt or activity that violates or contravenes the laws of intellectual property rights and/or the prohibitions stipulated in these Terms of Use will make the User liable for the relevant legal actions, as well as the sanctions provided herein, being also responsible for the payment of compensation for damages caused, in accordance with applicable law.

8. LICENSE,CONTENT AND INTELLECTUAL PROPERTY RIGHTS
8.1.
By registering on the Platform, Token.com grants the User a personal, onerous, temporary, limited, non-exclusive, personal, non-transferable license to use the Platform for personal purposes.
8.2. Token.com respects the intellectual property rights of others and requires users to do the same. All trademarks and distinctive signs of any kind present on the Platform belong to their respective right holders. For the use of any of these rights, the express and written authorization of their respective holders is required.

9. VALIDITY OF THE TERMS OF USE
9.1.
These Terms of Use will continue to apply while the Platform is active, in operation, even if temporarily unavailable.
9.2. Token.com may, at any time, terminate the existing relationship with the User in the following cases:
(a) If the User has violated any provision of these Terms of Use or acts in a way that clearly shows or evidences that it does not intend or cannot fulfill its obligations established herein, without the need for any justification or prior notice;
(b) If required of Token.com by law, court decision or government agency; and
(c) If at Token.com's initiative to terminate the Platform, in whole or in part, without notification or justification.
9.3. When these Terms of Use are terminated, all rights, obligations and responsibilities that the User has assumed while in force, or that expressly must continue in force, will not be affected by this resolution and will continue to apply indefinitely.
9.4. Token.com may, on its own initiative and at any time, discontinue the availability of the Platform, including in cases where it deems it necessary for its legal security and/or for the security of third-party rights.
9.5. In case of cancellation of the Platform, in whole or in part, Token.com will not be obliged to maintain, provide, return or reimburse any kind of content, data or information passed on by the User.

10. DISCLAIMER OF WARRANTIES AND LIABILITY
10.1.
Token.com will not be liable for indirect, incidental, special, punitive or consequential damages, lost profits, loss of data, moral or property damages related to, associated with or arising from the use of the Platform that have been caused by partners, service providers, other users and/or third parties.
10.2. Token.com will not be liable for the use of the Platform in violation of these Terms of Use, for the User's inability to access the Platform and use the services offered by Token.com or Token.com's partners or for any result of any interaction of the User with other Users, regardless of Token.com's liability for any type of information or prior claim with respect to any User, whose actions cannot be attributed to Token.com.
10.3. Token.com will not be responsible for delays, failures, nor for the quality of services provided by any Partners, service providers or any third parties.
10.4. The limitations of liability and disclaimer of warranties contained in these Terms of Use are not intended to limit consumer responsibilities or rights which, under applicable law, cannot be limited or changed.
10.5. For strictly technical and operational reasons, Token.com cannot guarantee the availability and continuity of operation of the Platform. Token.com may give advance notice of interruptions in the operation of the Platform, but it can never guarantee that its use will be uninterrupted, punctual, safe and error-free.
10.6. Token.com disclaims any and all liability for any losses, damages and losses of any nature arising from the lack of availability and continuity of operation of the Platform, for services offered by third parties or business partners of any conduct or violations of these Terms of Use. Use or even the termination of the User's activities or account, for any reason, not giving the User the right to any compensation in this area.
10.7. Token.com does not manage, own, control, or administer the protocols and networks that govern the Protocols, or any crypto assets associated with them, much less the blockchains on which any of the operations involving such assets are recorded. The User, from now on, exempts Token.com and its partners from any responsibility for acts that are not their responsibility related to the management, development, maintenance, operation, management, functioning, security or control of the Protocols, networks, nodes, codes and any other open source elements that are used to achieve the assets that are acquired by Users through the Platform.

11. INDEMNIFICATION
11.1.
By using the Platform, the User agrees to indemnify and hold Token.com, its directors, directors, employees and agents harmless for all claims regarding charges, losses, liabilities arising from misuse of the Platform or non-compliance or violation of any provision of these Terms of Use.

12. GENERAL PROVISIONS
12.1.
The User must observe the technical specifications of the application that is part of the Platform and carry out the necessary updates on his smartphone or any other mobile device used to access the Platform. Token.com will not be responsible for any damage that may be suffered by the User due to its incompatibility with its device or device (for example, software, hardware and processor) or for insufficient memory, nor for any failures presented as a result of the device's characteristics. User's electronic data, including, but not limited to, those related to the correct functioning of functionalities and/or security flaws.
12.2. Token.com will not be responsible for any losses or damages that the User may experience as a result of the use of the Platform, defects and/or failures in the provision of partner/third party services or any manifestations, guidelines or conduct of partners/third parties, nor does it guarantee that its Platform will function uninterruptedly and free from errors or viruses.
12.3. If any provision of these Terms of Use is declared invalid or unenforceable as a result of a court decision or administrative authority, all others will remain in effect.
12.4. By using the Platform, the User declares that he has read and agrees with all the terms and conditions of these Terms of Use and the Privacy Policy, which are governed and interpreted in accordance with the Laws of the Federative Republic of Brazil.
12.5. Without prejudice to the rules of jurisdiction applicable to consumer relations, the jurisdiction of the city of São Paulo, in the state of São Paulo, is elected to settle any issues arising from the use of the Platform, with express waiver of any other, however privileged whatever it is or will be.
12.6. The User is responsible for obtaining access to the data network necessary to use the services and paying the fees charged by the telephone operator for the data network, which is subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
12.7.
For more information, please contact us at support@token.com.

TOKEN.COM SERVIÇOS DIGITAIS LTDA | CNPJ 43.533.362/0001-50
O produto Token.com não é valor mobiliário e não é regulado pela CVM (Comissão de Valores Mobiliários)
Esta não é uma Oferta Pública